Privacy Policy
Effective date: 11/1/2026

Who we are

This Privacy Policy describes how The Batter’s Box of Sunbury (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website, use our services, or opt in to receive SMS text messages.

Information we collect

We may collect:

• Contact information such as name, email address, phone number, and emergency contact details

• Account and membership information such as subscription status and GymMaster member ID

• Reservation and facility usage information such as bookings, check-ins, and cancellations

• Payment-related information (processed by our payment providers; we do not store full card numbers)

• Communications such as emails, support requests, and SMS message history

• Device and website information such as IP address, browser type, and cookies/analytics data

How we use information

We use information to: provide and improve our services; manage memberships and reservations; send transactional messages (e.g., confirmations and updates); send promotional messages and event announcements if you opt in; request feedback after visits; respond to support requests; maintain safety and security at the facility; and comply with legal obligations.

SMS text messaging

If you opt in to SMS, we will send messages related to facility updates, reservations, events, promotions, and feedback requests. Message frequency varies. You can opt out at any time by replying STOP (or END, CANCEL, UNSUBSCRIBE, QUIT). Reply HELP for help. Message and data rates may apply.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties except service providers that help us deliver messages.

How we share information

We may share information with:

• Service providers that help us operate our business (e.g., membership/reservation software such as GymMaster, payment processors, email/SMS providers, analytics providers)

• Professional advisors (e.g., accountants, legal counsel) as needed

• Authorities or others when required by law or to protect safety, rights, and property

We do not sell your personal information.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences and understand how visitors use our site. You can control cookies through your browser settings.

Data retention

We keep information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. SMS logs may be retained for compliance and customer support.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.

Your choices and rights

You may request access to, correction of, or deletion of certain personal information by contacting us. You can opt out of marketing emails by using the unsubscribe link, and opt out of SMS by replying STOP.

Children’s privacy

Our services are intended for families and athletes. We do not knowingly collect personal information online from children under 13 without parental consent.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact us

 

If you have questions about this Privacy Policy, contact us at sunburybattersbox@gmail.com